Shipping policy

Last updated: 21, January 2026

Thank you for shopping with R&M Misting Wizards LLC. We are committed to delivering high-quality misting systems, aroma diffusers, and related products efficiently and transparently. Please review our shipping policy below.

Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Custom-built products, large commercial systems, or special-order items may require additional processing time.

Shipping Methods & Carriers

We partner with reliable shipping carriers to ensure safe and timely delivery, including:

  • UPS

  • FedEx

  • USPS

  • Third-Party Freight Carriers (for oversized or commercial orders)

Carrier selection depends on product size, destination, and shipping method chosen at checkout.

Shipping Timeframes

Shipping times vary depending on the product type and fulfillment method:

Domestic Orders (United States)

  • Locally Stocked Items:
    Estimated delivery: 3–7 business days

  • Drop-Shipped Items (Shipped Directly from Supplier):
    Estimated delivery: 5–10 business days

  • Large or Commercial Systems:
    Estimated delivery: 7–14 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or supply chain disruptions.

International Shipping

  • International shipping may be available for select products.

  • Shipping costs, customs duties, taxes, and import fees are the responsibility of the customer.

  • Delivery timelines vary by destination and customs clearance processes.

For international orders, please contact us before purchasing.

Custom Orders & Outdoor Installations

Certain products, including Outdoor Kitchens, Pergolas, and Custom Outdoor Systems, are made-to-order and not eligible for standard checkout shipping.

  • These items are fulfilled by request only

  • Pricing and delivery timelines vary based on customization

  • Customers must contact us directly to place an order

📞 Custom Orders & Inquiries: +1 (407) 419-0188

Local Installation & Delivery (Florida Only)

For customers located in Orlando, FL and surrounding areas, we offer local delivery and professional installation services for qualifying products.

  • Delivery and installation timelines are scheduled after order confirmation

  • Same-day or next-day service may be available depending on availability

Shipping Costs

  • Shipping costs are calculated at checkout based on product size, weight, and destination.

  • Some large or commercial items may require custom shipping quotes.

  • Promotional free shipping offers may apply to select products or order values.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.

Damaged, Lost, or Delayed Shipments

If your order arrives damaged or is significantly delayed:

  • Contact us within 48 hours of delivery

  • Provide photos of the damaged package or product

  • We will assist with a replacement, refund, or carrier claim as applicable

Incorrect Shipping Information

Please ensure your shipping address is accurate at checkout.

  • We are not responsible for delays or losses due to incorrect addresses

  • Reshipping fees may apply if an order is returned due to address errors

Returns Related to Shipping

  • Shipping fees are non-refundable

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect

Please refer to our Return & Refund Policy for full details.

Contact Us

If you have questions about shipping, delivery timelines, or custom orders, contact us:

📧 Email: mistingwizards01@gmail.com
📞 Phone: +1 (689) 528-1077
🌐 Website: https://mistingwizards.store